Enterprise VPN Activation
End-to-end flow for provisioning a multi-site MPLS L3VPN for an enterprise customer, from RFP and solution design through VRF/BGP configuration on PE routers, CPE deployment, phased site rollout, SLA baselining, and ongoing managed service monitoring.
Flow Diagram
BSSOSSPartnerBSS+OSS
Flow Steps
BSSOSSPartnerBSS+OSS
Select a step in the diagram to view its details, systems, inputs/outputs, and eTOM mapping.
All Steps
Step-to-eTOM Mapping Table
| # | Workflow Step | Systems | eTOM L2 | eTOM L3 |
|---|---|---|---|---|
| 1 | Enterprise RFP & Solution Design BSS | CRMSolution Design ToolServiceability Engine | CRM & Retention Management | Manage Customer Interaction |
| 2 | Configure & Price VPN Solution BSS | CPQProduct CatalogPricing EngineProposal Generator | Selling | Negotiate Sale |
| 3 | Contract Signing & Order Capture BSS | COMCRMContract ManagementProduct Catalog | Order Handling | Issue Customer Orders |
| 4 | Service Decomposition & VRF Design OSS | SOMService CatalogIP Address Management (IPAM)Network Design Tool | Service Configuration & Activation | Design Solution |
| 5 | QoS & Policy Configuration Design OSS | SOMService InventoryPolicy EngineQoS Designer | Service Configuration & Activation | Allocate & Install Service |
| 6 | PE Router & CPE Provisioning OSS | ROMNSO/NETCONFPE RoutersCPE ManagementField Ops | Resource Provisioning | Configure & Activate Resource |
| 7 | Site Installation & Turn-Up OSS | Field DispatchCPE ManagementNetwork TestingROM | Resource Provisioning | Configure & Activate Resource |
| 8 | Inventory & Billing Activation BSS + OSS | Service InventoryResource InventoryProduct InventoryBilling | Billing & Revenue Management | Apply Pricing, Discounting & Rating |
| 9 | Enterprise Handover & SLA Baseline BSS | CRMSLA ManagementCustomer PortalService Desk | Order Handling | Complete Customer Order |
| 10 | Proactive VPN Monitoring OSS | AssurancePerformance ManagementSLA ManagerNOC | Service Quality Management | Monitor Service Quality |