End-to-End Domain Examples
Interactive flow walkthroughs showing how BSS/OSS systems collaborate to deliver real telco services — from customer request through fulfilment, activation, billing, and back. Every step is mapped to its eTOM L2/L3 capability so you can see exactly which process capability is used at each point.
Enterprise / B2B
Consumer / B2C
How to Use These Examples
- Start with the Architecture Overview to understand the network topology, system zones, and interface demarcation points. Toggle SOM Touchpoints to see where orchestration reaches into the network.
- Walk through the step-by-step workflow — click each step to see systems involved, inputs/outputs, and which eTOM L2/L3 capability owns that process.
- Review the Step-to-eTOM table for a complete mapping of every step to its eTOM process capability.
- Expand the BPMN Workflow at the bottom to see the swim-lane process flow across COM, SOM, ROM, and External lanes — including parallel gateways and the point of no return.