Contents

BSS/OSS Core Concepts

1. 1.0How We Got Here
2. 1.1BSS vs OSS
3. 1.2Commercial v Technical
4. 1.3Catalog-Driven Architecture
5. 1.4The Three Clocks
6. 1.5L2C and Sub-Domains
7. 1.6B2C vs B2B

7 sections · 2 h

From Product Idea to Executable Workflow

1. 2.1The C2M Chain
2. 2.2Portfolio Function
3. 2.3Catalog Governance
4. 2.4Implementation

4 sections · 49 min

Product, Service & Resource Catalogs

1. 3.1Product Offering vs Specification
2. 3.2CFS, RFS & Resource Explained
3. 3.3Relationships & Decomposition
4. 3.4Worked Example: Connectivity Service

4 sections · 54 min

Customer, Lead, Qualification and Order Capture

1. 4.1CRM in Lead to Order
2. 4.2Party, Customer & Account
3. 4.3Lead & Opportunity
4. 4.4Qualification, Credit & KYC
5. 4.5Order Capture & Hand-off
6. 4.6Customer Lifecycle
7. 4.7CRM Platforms
8. 4.8Simulate Lead to Order

8 sections · 74 min

Commercial Configuration Engine

1. 5.1CPQ in L2C
2. 5.2Catalog & Bundling
3. 5.3Matrix Pricing
4. 5.4Discounting & Currency
5. 5.5Margin Modeling
6. 5.6CLM Lifecycle
7. 5.7Simulate Quote to Contract

7 sections · 2 h

From Usage to Cash

1. 6.1Billing Overview
2. 6.2Three States & Install Base
3. 6.3Mediation & CDR Processing
4. 6.4Rating & Charging
5. 6.5Subscription Billing & SLM
6. 6.6Proration & Lifecycle
7. 6.7Convergent Billing
8. 6.8Interconnect & Roaming Billing
9. 6.9Revenue Assurance
10. 6.10Fraud Management
11. 6.11Fraud Patterns
12. 6.12Dunning & Collections
13. 6.13Simulation Lab

13 sections · 2 h

The Ledger, Stock and Network Assets

1. 7.1What ERP Owns
2. 7.2ERP in Lead-to-Cash
3. 7.3Who Owns Receivables
4. 7.4IFRS 15 Revenue
5. 7.5Network CAPEX & Assets
6. 7.6Integration & TM Forum
7. 7.7Vendor Landscape
8. 7.8Simulate ERP in an Order

8 sections · 71 min

The Order Orchestration Chain

1. 8.1Order Management Overview
2. 8.2COM
3. 8.3SOM
4. 8.4SOM Decomposition
5. 8.5SOM in Operation
6. 8.6ROM
7. 8.7Orchestration Domains
8. 8.8SLM Installed Base
9. 8.9Product Inventory
10. 8.10Service Inventory
11. 8.11BPMN 2.0 Workflows
12. 8.12E2E Data Lineage
13. 8.13Simulate Order Workflow

13 sections · 3 h

Access, Transport & Core Domains

1. 9.1Network Overview
2. 9.2Network Cores
3. 9.3IP/MPLS & Transport
4. 9.4Media & Legacy Transport
5. 9.5Mobile Core
6. 9.6Network Slicing
7. 9.7NFV & MANO
8. 9.8Fixed Access
9. 9.9Sessions, IPAM & CPE
10. 9.10Subsea Cables & DNS

10 sections · 2 h

From Service Order to an Active Service Across Network Domains

1. 10.0How It Fits Together
2. 10.1Network Inventory Overview
3. 10.2Resource Inventory
4. 10.3EMS/NMS Architecture
5. 10.4ROM's Southbound Edge
6. 10.5Activation & Provisioning
7. 10.6Cross-Domain Orchestration

7 sections · 85 min

End-to-End Service Walkthroughs

1. 11.1Satellite
2. 11.2VPN
3. 11.3SD-WAN
4. 11.4SIP Trunk
5. 11.5IoT/M2M
6. 11.65G Slice
7. 11.7Mobile
8. 11.8Broadband
9. 11.9FTTH off-net
10. 11.10FWA
11. 11.11Triple-Play
12. 11.12VOD
13. 11.13Mobile Money
14. 11.144G Roaming

14 sections · 3 h

Trouble-to-Resolve — ITSM, ITOM and ITAM

1. 12.1The three pillars
2. 12.2L2C–Assurance bridge
3. 12.3SLM–CMDB Integration
4. 12.4Fault management
5. 12.5Asset management

5 sections · 75 min

API-First Integration

1. 13.1Introduction to TM Forum Open APIs
2. 13.2API Reference Table

2 sections · 18 min

The telecom standards and framework ecosystem

1. 14.1Overview
2. 14.2TM Forum
3. 14.3GSMA
4. 14.4CAMARA
5. 14.53GPP
6. 14.6Mplify / MEF
7. 14.7ETSI
8. 14.8ITU-T
9. 14.9Lead-to-Cash Flow
10. 14.10Process-to-System Mapping
11. 14.11Capability Reference

11 sections · 2 h

Monolith vs Microservices vs ODA

1. 15.1Monolith vs Modular BSS/OSS
2. 15.2BFF & Channel Patterns
3. 15.3Event-Driven Architecture in Telco

3 sections · 39 min

Real-World Implementations

1. 16.1Vendor Overview
2. 16.2Vendor Comparison
3. 16.3Vendor Profiles

3 sections · 42 min

GDPR, ePrivacy, NIS2 & EECC — from Regulation to Evidence

1. 17.1Foundations
2. 17.2In the Chain
3. 17.3Focus Areas

3 sections · 32 min

Deployment Models, Compute, Resilience & AI Infrastructure

1. 18.1Foundations
2. 18.2In the Chain
3. 18.3Hybrid Cloud
4. 18.4Patterns & Decisions

4 sections · 48 min

Signals, Service Impact & AI-Assisted Operations

1. 19.1Foundations
2. 19.2In the Chain
3. 19.3Patterns & Decisions
4. 19.4AI & Transformation

4 sections · 48 min