Order Management (COM/SOM/ROM)
The Order Orchestration Chain
How commercial orders decompose into service orders and resource orders, with orchestration at every layer.
Sections
Order Management Overview
What order management means in telco and why the three-layer model (COM/SOM/ROM) exists.
Commercial Order Management (COM)
How commercial orders are captured, validated, and managed from CPQ through to fulfilment.
Service Order Management (SOM)
How commercial orders decompose into service orders at the CFS level.
Resource Order Management (ROM)
How service orders decompose into resource orders for network activation.
Orchestration Domains
How SOM integrates with technology domains — direct API to platforms (Mobile Core, RAN, Service Platforms) and ROM/NSO for device configuration (Transport, IP Core). Catalog-driven routing with per-domain engine mapping.
SLM Installed Base
Why SLM — not just Product Inventory — is the single runtime truth of what each customer has, how it bridges COM, SOM, and billing, and what breaks when it is missing or misused.
BPMN 2.0 Workflows
How BPMN 2.0 workflow engines drive order orchestration — separating process logic from code, enabling visual process design, and providing structured compensation and jeopardy management.
E2E Data Lineage
How catalog-driven architectures create structural data lineage — linking every entity from customer order through to network activation — and what breaks when links are missing.
Simulate Order Workflow
Interactive simulation showing how an end-to-end order flows through the BSS/OSS stack — from CRM lead capture through to billing activation and service assurance.