Worked Examples/Broadband Internet (FTTH)

Broadband Internet (FTTH)

End-to-end flow for activating a residential FTTH broadband service, from online address serviceability check through order capture with appointment booking, truck roll installation, OLT/ONT activation, speed profile application, billing start, and early-life line monitoring.

Flow Diagram

BSSOSSPartnerBSS+OSS

Flow Steps

BSSOSSPartnerBSS+OSS

Select a step in the diagram to view its details, systems, inputs/outputs, and eTOM mapping.

All Steps

Step-to-eTOM Mapping Table

#	Workflow Step	Systems	eTOM L2	eTOM L3	Notes
1	Online Order & Address Check BSS	Digital Channel (Website)Serviceability EngineNetwork Inventory	CRM & Retention Management	Manage Customer Interaction	Address-based serviceability is the critical first step for fixed broadband. U...
2	Plan Selection & Checkout BSS	Digital ChannelCPQProduct CatalogCredit Check	Selling	Negotiate Sale	Consumer FTTH sales are heavily self-service. The CPQ logic is simpler than en...
3	Order Capture & Appointment Booking BSS	COMWorkforce ManagementCRMProduct Catalog	Order Handling	Issue Customer Orders	The field appointment is a hard dependency — unlike mobile or satellite, FTTH ...
4	Service Decomposition OSS	SOMService CatalogOrchestration Engine	Service Configuration & Activation	Design Solution	FTTH decomposition includes both logical resources (VLAN, DHCP) and physical r...
5	Service Parameters & Port Reservation OSS	SOMService InventoryNetwork InventoryWarehouse	Service Configuration & Activation	Allocate & Install Service	Pre-registering the ONT on the OLT whitelist means the device will auto-authen...
6	Truck Roll & Physical Installation OSS	Field DispatchONTOLTTechnician Mobile App	Resource Provisioning	Configure & Activate Resource	The truck roll is the most expensive step in FTTH delivery (technician time, v...
7	OLT Activation & Speed Profile OSS	ROMOLTBNG/BRASDHCP Server	Resource Provisioning	Configure & Activate Resource	The BNG (Broadband Network Gateway) or BRAS is the aggregation point where sub...
8	Inventory Update & Billing Start BSS + OSS	Service InventoryResource InventoryProduct InventoryBilling	Billing & Revenue Management	Apply Pricing, Discounting & Rating	FTTH billing is simpler than mobile — typically flat-rate with no usage meteri...
9	Customer Confirmation & Speed Test BSS	CRMNotification EngineCustomer PortalSpeed Test Tool	Order Handling	Complete Customer Order	The on-site speed test is best practice — it proves the service works before t...
10	Early-Life Line Monitoring OSS	AssurancePerformance ManagementOLT NMSWi-Fi Analytics	Service Quality Management	Monitor Service Quality	FTTH early-life monitoring focuses on the physical layer — optical power is th...