Satellite New Activation
End-to-end flow for activating a new maritime satellite broadband service, from customer qualification through CPQ, order management, orchestration, satellite gateway provisioning, inventory update, billing start, and back to the customer portal. Every step is mapped to its eTOM L2/L3 capability.
Flow Diagram
BSSOSSPartnerBSS+OSS
Flow Steps
BSSOSSPartnerBSS+OSS
Select a step in the diagram to view its details, systems, inputs/outputs, and eTOM mapping.
All Steps
Step-to-eTOM Mapping Table
| # | Workflow Step | Systems | eTOM L2 | eTOM L3 |
|---|---|---|---|---|
| 1 | Customer Need & Qualification BSS | CRMProduct CatalogServiceability Engine | CRM & Retention Management | Manage Customer Interaction |
| 2 | Configure & Quote BSS | CPQProduct CatalogPricing Engine | Selling | Negotiate Sale |
| 3 | Order Capture & Validation BSS | COMCRMProduct Catalog | Order Handling | Issue Customer Orders |
| 4 | Order Decomposition & Orchestration OSS | SOMService CatalogOrchestration Engine | Service Configuration & Activation | Design Solution |
| 5 | Service Design & Parameter Assignment OSS | SOMService InventoryPolicy Engine | Service Configuration & Activation | Allocate & Install Service |
| 6 | Resource Provisioning & Activation Partner / External | ROMSatellite Gateway/NMSTerminal ManagementPartner API | Resource Provisioning | Configure & Activate Resource |
| 7 | Inventory Update BSS + OSS | Service InventoryResource InventoryProduct Inventory | Service Configuration & Activation | Track & Manage Service Provisioning |
| 8 | Billing & Charging Start BSS | BillingChargingProduct Catalog | Billing & Revenue Management | Apply Pricing, Discounting & Rating |
| 9 | Customer Notification & Status Sync BSS | CRMCustomer PortalNotification Engine | Order Handling | Complete Customer Order |
| 10 | Early-Life Assurance OSS | AssurancePerformance ManagementSatellite NMS | Service Quality Management | Monitor Service Quality |