Satellite New Activation
End-to-end flow for activating a new maritime satellite broadband service, from customer qualification through CPQ, order management, orchestration, satellite gateway provisioning, inventory update, billing start, and back to the customer portal. Every step is mapped to its eTOM L2/L3 capability.
Architecture Overview
Maritime satellite broadband connects vessels via a LEO/GEO constellation. The operator partners with a Satellite Network Operator (SNO) who owns the space segment. A VSAT terminal on the vessel communicates with the constellation, which routes traffic through ground stations to the operator's terrestrial network.
Vessel / Maritime
Ship's bridge and crew areas with LAN, Wi-Fi, and VoIP endpoints connecting through the onboard VSAT terminal.
VSAT Terminal
Operator-supplied antenna and modem on the vessel. Tracks the satellite constellation, manages beam handovers, and encrypts the link.
LEO/GEO Constellation
Satellite constellation (OneWeb/Starlink/SES) providing coverage across maritime routes. Capacity allocated per beam/frequency.
Ground Station & Gateway
SNO ground stations connect the space segment to the operator's terrestrial IP network. QoS and traffic shaping applied at the gateway.
Operator Backbone
Terrestrial network providing internet breakout, VoIP interconnect, and management/monitoring backhaul.
Provisioning Workflow
Step-by-step orchestration flow — click any step to view systems, inputs/outputs, and eTOM mapping.
Flow Diagram
Interactive Flow Steps
Tap any step to view details, systems, and eTOM mapping.
Select a step in the diagram to view its details, systems, inputs/outputs, and eTOM mapping.
All Steps
Step-to-eTOM Mapping
| eTOM L2 Capability | Steps |
|---|---|
| CRM & Retention Management | |
| Order Handling | |
| Service Configuration & Activation | |
| Billing & Revenue Management | |
| Service Quality Management |