Contact
BSS/OSS Academy is written and maintained by Nick Mudie. Email is the reliable route; LinkedIn works too.
Get in touch
A correction
Send the page and what is wrong. Factual corrections are prioritised over everything else here, including from vendors describing their own products.
Using it with a team
Internal onboarding, pre-read for a programme, or a shared glossary needs no permission. Anything beyond that — repackaging, embedding in a commercial course — needs a short conversation.
Reviewer access
Draft modules are opened to named reviewers before publication. Say which module and what you would be reviewing it against.
Consulting
BSS/OSS architecture, Lead-to-Cash design, vendor assessment, and transformation planning — including the uncomfortable parts of a business case.
General feedback
If it is a comment on the material rather than something needing a reply, the feedback form at the foot of the homepage is quicker. Submissions are reviewed before anything appears publicly.