BSS/OSS Academy
Worked Examples/Mobile SIM Activation

Mobile SIM Activation

End-to-end flow for activating a new 4G postpaid mobile subscription with number porting (MNP), from retail walk-in through HSS/PCRF/OCS provisioning, SIM OTA configuration, billing start, and back to the customer with a welcome SMS on their ported number.

Flow Steps

BSSOSSPartnerBSS+OSS

Select a step in the diagram to view its details, systems, inputs/outputs, and eTOM mapping.

All Steps

Step-to-eTOM Mapping Table

#Workflow StepSystemseTOM L2eTOM L3
1
Retail Walk-In & Customer ID
BSS
CRMPOSIdentity VerificationCredit Bureau
CRM & Retention ManagementManage Customer Interaction
2
Plan Selection & SIM Assignment
BSS
CPQProduct CatalogPricing EngineStock Management
SellingNegotiate Sale
3
Order Capture & MNP Request
BSS
COMMNP ClearinghouseCRM
Order HandlingIssue Customer Orders
4
Order Decomposition
OSS
SOMService CatalogOrchestration Engine
Service Configuration & ActivationDesign Solution
5
Subscriber Profile Design
OSS
SOMService InventoryNumber Management
Service Configuration & ActivationAllocate & Install Service
6
Network Provisioning (HSS/PCRF/OCS)
OSS
ROMHSSPCRFOCSNetwork Orchestrator
Resource ProvisioningConfigure & Activate Resource
7
MNP Port Execution & SIM OTA
Partner / External
MNP ClearinghouseHSSSIM OTA PlatformHLR
Resource ProvisioningConfigure & Activate Resource
8
Inventory Update & Billing Start
BSS + OSS
Service InventoryResource InventoryProduct InventoryBilling
Billing & Revenue ManagementApply Pricing, Discounting & Rating
9
Customer Welcome & App Setup
BSS
CRMNotification EngineCustomer PortalSelf-Service App
Order HandlingComplete Customer Order
10
Early-Life Network Monitoring
OSS
AssurancePerformance ManagementNetwork Analytics
Service Quality ManagementMonitor Service Quality