Worked Example: Fixed B2B

The account manager (AM) uses the enterprise sales console to load the GlobalTech account hierarchy. They select "Enterprise Fibre Connect Gold" (PO-EFCG-01) and add 5 site entries — Melbourne HQ, 2 Sydney offices, and 2 Brisbane offices — each with verified site addresses and contact details.

CPQ calls the address qualification API for each of the 5 sites independently. Melbourne HQ: GPON available (OLT-SOUTH-03 serving area). Sydney Office 1: P2P Ethernet available. Sydney Office 2: P2P Ethernet available. Brisbane Office 1: GPON available. Brisbane Office 2: GPON available. All 5 sites pass feasibility with confirmed access technology and port capacity.

The AM selects Gold SLA tier (99.95% availability, 4-hour restore) for all 5 sites. The system applies the negotiated enterprise rate card: $1,800/site/month (vs. list price $2,200/site/month). Total contract value: $324,000 (36 months x 5 sites x $1,800).

The AM configures a phased rollout: Pilot (Melbourne HQ, target T+14 days), Wave 1 (2x Sydney sites, T+30 days), Wave 2 (2x Brisbane sites, T+45 days). Each wave will trigger separate service orders. The pilot phase acts as a gate — subsequent waves only proceed after pilot success.

The quote is submitted for internal approval through a three-stage workflow: (1) Technical review — network capacity confirmed at all 5 sites, (2) Commercial review — discount authorisation for negotiated rate card approved, (3) Customer sign-off — GlobalTech procurement reviews and accepts the proposal. All three stages complete successfully.

CPQ submits a TMF622 POST /productOrder request to COM containing 5 Product Order Items (one per site), each referencing PO-EFCG-01 with site-specific address, feasibility token, and SLA selection. The phased rollout schedule is captured as order-level metadata.

COM validates: enterprise rate card is approved and current, contract term matches (36 months), Gold SLA tier is available at all 5 sites, and total contract value ($324,000) matches the approved quote. No discrepancies found.

COM queries the enterprise credit system. GlobalTech Solutions has an existing account in good standing with a $500K credit limit. Combined order value ($324K over 36 months) is within the approved limit. No deposit or additional guarantees required.

COM re-validates feasibility for each of the 5 sites (feasibility tokens may expire between quote and order submission). All 5 sites confirmed available. OLT port capacity and P2P Ethernet handoff capacity reserved at each exchange.

COM reads Product Specification PS-ESA-01 and determines the required CFS types for each site: CFS:Fibre-Access (mandatory — symmetric bearer), CFS:Enterprise-QoS (mandatory for Gold SLA tier), CFS:CPE-Management (mandatory — managed Cisco ISR 4431 router). This produces 3 CFS items per site, totalling 15 service order items across all 5 sites.

COM creates 3 separate TMF641 Service Orders aligned to the rollout plan: SO-PILOT (Melbourne HQ — 1 site, 3 SOIs), SO-WAVE1 (2 Sydney sites — 2 sites, 6 SOIs), SO-WAVE2 (2 Brisbane sites — 2 sites, 6 SOIs). The pilot service order is submitted to SOM immediately. Wave 1 and Wave 2 are held in "scheduled" state pending pilot completion.

ROM queries Resource Inventory for an available OLT port in the SOUTH-03 serving area. Selected: OLT-SOUTH-03, Line Card 2, Port 8. ROM reserves the port and sends GPON activation commands to the OLT/EMS via NETCONF adapter. OLT confirms bearer is UP.

ROM allocates VLAN 2108 from the enterprise VLAN pool (separate from residential pools). VLAN is configured on the OLT uplink and BNG-facing interface via NETCONF. Enterprise VLAN tagging confirmed on both ends.

ROM requests a /29 subnet from IPAM for enterprise use: 10.88.12.0/29 allocated (6 usable addresses). DHCP relay and RADIUS profiles updated with enterprise binding. Static gateway assignment configured for the CE router interface.

ROM selects QoS policy template BW-500-500-GOLD-ENT (500 Mbps symmetric, enterprise Gold class with committed information rate). Policy applied to BNG via NETCONF. CIR enforced — unlike residential best-effort, this guarantees 500 Mbps in both directions.

ROM pre-stages a Cisco ISR 4431 (S/N: FDO2340567). Day-1 configuration is prepared and pushed via ZTP: WAN/LAN interfaces, OSPF/BGP routing towards PE, management ACLs, SNMP community strings, NETCONF agent enablement. Router is shipped to Melbourne HQ and boots against the ZTP server to download its configuration automatically.

ROM registers the circuit in the NMS/APM platform. TWAMP (Two-Way Active Measurement Protocol) probes are configured between the PE router and CE router. Alert thresholds are set: availability <99.95%, latency >10ms, packet loss >0.01%. NMS confirms monitoring is active and baseline measurements begin.

All 6 ROIs for the Melbourne HQ site complete successfully. ROM publishes a ResourceOrderItemStateChangeEvent for each completed item. Network-side ROIs (bearer, VLAN, IP, QoS) complete within hours; CPE and SLA monitoring complete over several days as the router is shipped and installed.

SOM evaluates its orchestration plan as each ROI completes. When all ROIs for a given CFS are done, SOM marks the corresponding SOI as complete: SOI-001 (Fibre Access) — complete when bearer, VLAN, and IP are done. SOI-002 (Enterprise QoS) — complete when QoS policy and SLA monitoring are done. SOI-003 (CPE Management) — complete when CE router config is done.

SOM creates 3 service instances in Service Inventory (TMF638): SI-FA-ENT-1102-MELB (Fibre Access, Active), SI-QOS-ENT-1102-MELB (Enterprise QoS, Active), SI-CPE-ENT-1102-MELB (CPE Management, Active). Each instance carries the provisioned characteristic values and references the allocated resources.

With all 3 SOIs complete, SOM marks SO-PILOT as "completed" and publishes ServiceOrderStateChangeEvent to COM. This event also triggers the gate condition — SOM signals that Wave 1 (SO-WAVE1) can now be submitted.

COM receives the pilot completion event. Product Instance PI-EFCG-1102-MELB is created in Product Inventory (TMF637) with state "Active". Billing is activated for the Melbourne HQ site at $1,800/month. The remaining 4 sites will be billed individually as each completes.

Wave 1 (2 Sydney sites) starts immediately after pilot completion. COM submits SO-WAVE1 to SOM. Each Sydney site follows the same 6-ROI orchestration pattern (with P2P Ethernet instead of GPON for the bearer). Wave 2 (2 Brisbane sites) starts after Wave 1 completes. Total rollout target: approximately 45 days for all 5 sites.