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BSS/OSS Academy

B2B Fixed L3VPN — New Activation

Interactive BPMN 2.0 workflow demonstrating the end-to-end fulfilment process for a fixed L3VPN enterprise service — from order capture through validation, design, provisioning, activation, and closure. Toggle to AI-Augmented mode to see how AI overlays each step with decision intelligence, automated design, risk prediction, and failure prevention.

Standard L3VPN activation where customer site has existing fibre access. No supplier dependency.

Speed
Order CaptureSales / COMOrchestrationSOMPartner / SupplierOff-Net AccessService DesignDesign & FeasibilityProvisioningROM / NetworkActivation & CloseTest & ConfirmFailPassOn-NetOff-NetResponseTimeoutAccess readyPassFailValidate OrderData & FormatCommercial CheckCredit & ContractReject / ClarifyManual ReviewCreate Service OrderTMF641Serviceability CheckAccess AvailabilitySend Supplier OrderAccess RequestT5d SLASupplier ConfirmedAccess ReadyChase SupplierManual EscalationTechnical DesignIP / VRF / QoSResource ProvisioningPE ConfigVRF / BGP / NSOCE / CPE ConfigNETCONF / ZTPAccess CircuitOLT / DSLAMFallout HandlingManual ResolutionActivation TestPing / Trace / BWConfirm ActiveUpdate InventoriesNotify CustomerEmail / SMS / Portal

Click any element in the diagram to see details

BPMN 2.0 Elements
Start Event
End Event
Service Task
User Task
Exclusive (XOR)
Parallel (AND)
Message Event
TTimer Boundary
Error Boundary
+Sub-Process