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BSS/OSS Academy

Pattern to tool mapping

The names buyers use, each with the products most often seen behind it. Select a product to see every pattern it appears in.

What it is
  1. 01

    RAG (retrieval-augmented generation)

    Pattern

    Find the relevant passages first, then answer from them with the source cited.

  2. 02

    Graph RAG

    Pattern

    RAG over a knowledge graph of entities and relationships, so an answer can follow connections across documents.

  3. 03

    Semantic search

    Pattern

    Find documents by meaning rather than keywords: the retrieval half of RAG, with no generated answer.

  4. 04

    Generative AI

    Capability

    Models that write, summarise and converse. The models and model platforms every generative pattern runs on.

    Delivered by: Any generative pattern: RAG, AI workflow, AI agent

  5. 05

    Document intelligence

    Pattern

    Read documents into structured fields, check them against rules, and send them to a person when unsure.

  6. 06

    Conversational AI

    Capability

    Assistants and bots that hold a dialogue across channels, handing over to a person when needed.

    Delivered by: RAG for answers; AI agent when the bot acts

  7. 07

    AI workflow

    Pattern

    A known process run by a workflow engine, with AI doing one or two steps such as classifying or drafting.

  8. 08

    AI agent

    Pattern

    A model in a loop with tools, memory and a goal, deciding its own steps.

  9. 09

    Multi-agent system

    Pattern

    Several agents, each with a narrow job, coordinated by one of them or by a workflow.

  10. 10

    Predictive AI

    Capability

    Classic machine learning that scores or forecasts from history: churn, demand, faults.

    Delivered by: Predictive analytics pipeline

  11. 11

    Anomaly detection

    Capability

    Flag what departs from the normal pattern in metrics, logs, usage or network behaviour.

    Delivered by: Predictive analytics pipeline, or built into an observability product

  12. 12

    Optimisation & decision AI

    Capability

    Solvers that choose the best plan under constraints: routes, rosters, capacity, network planning.

    Delivered by: Predictive analytics pipeline, with a solver in place of the model