Software vendor
ServiceNow
US workflow and IT service management platform vendor, used by operators for service management, assurance workflows and order-to-activate orchestration.
- Headquarters
- Ownership
- Public (listed)2026source ↗
- Revenue
- USD 13.278bn2025source ↗
- Also
- software
- Customers
- EnterpriseTelecom operators
- Domains
- ITSMAIObservability & AIOpsOSSCRM & CPQ
- Website
- servicenow.com ↗
Technology9
BSS
OSS
Cloud & infrastructure
Relationships8
Partners
- 2 Mar 2026
- announced
Customers
- 24 Apr 2025
- 20 Jun 2024
- 1 Mar 2026
- announced
- announced
- 2021
Initiatives2
- Active
- In production
Signals6
- 18 May 2026
- 2 Mar 2026
- 1 Mar 2026
- 24 Apr 2025
- 24 Apr 2025
- 20 Jun 2024
Ecosystem
partners with
- ITSM · T-Systems as "Sovereign Partner Cloud" provider in Germanyactive · 2 Mar 2026 · Documented
- In production
- Cloud · T-Systems hosts the ServiceNow AI Platform on T Cloud as sovereign partner cloud in Germanyannounced · 1 Mar 2026 · Company statement
- In production
supplies
- ITSM · AI-powered service management platform, five-year dealactive · 24 Apr 2025 · Reported
- Active
- ITSM · service management across all BT Group units; Now Assist TSM pilotactive · 20 Jun 2024 · Reported
- ITSM · telecom AI agents on case and complaint management (25% faster response)active · 1 Mar 2026 · Company statement
- ITSM · inter-carrier autonomous roaming resolution with NTT DOCOMO (demonstration)announced · 1 Mar 2026 · Company statement
- ITSM · inter-carrier autonomous roaming resolution with StarHub (NTT DOCOMO; demonstration)announced · 1 Mar 2026 · Company statement
- OSS · NTT DOCOMO — Zero-Touch Operation (ZTO) automating remote network maintenance tasksactive · 2021 · Documented