Software vendor
Whale Cloud
Chinese BSS/OSS and cloud software vendor (Whale Cloud Technology Co., Ltd.) that sells its telecom products under the ZSmart name — convergent billing, online charging, B2B BSS, FTTx and 5G operations, IoT connectivity management. Founded in 2003 as ZTEsoft, a ZTE subsidiary; in 2018 ZTE sold 43.66% to Nanjing Xiruan, a partnership backed by Hangzhou Ali Venture Capital, and the company took up a strategic cooperation with Alibaba Cloud and the Whale Cloud name. ZTE still held 27.62% at the end of 2025, as an associate.
- Headquarters
- Also
- software · cloud services
- Customers
- Telecom operatorsEnterpriseGovernment
- Domains
- BSSCharging & billingCRM & CPQOSSCloudAIIoT
- Website
- online.iwhalecloud.com ↗
Technology4
BSS
OSS
Cloud & infrastructure
Relationships4
Owned by
Partners
Customers
- 17 Dec 2018
- announced
Ecosystem
owned by
- 27.62%, an associate — down from 80.1% before the 2018 sale of 43.66% to Nanjing Xiruan (35.19% on completion)active · Documented · 27.62%
partners with
- Cloud · Strategic cooperation since 2018–2019; the ZSmart BSS/OSS suite offered on Alibaba Cloud (2020)active · Company statement
supplies
- BSS · China Telecom Chongqing, Gansu, Xinjiang, Jiangxi and Hunan — Whale Cloud BSS 3.0 (CRM and billing)active · 17 Dec 2018 · Reported
- OSS · China Unicom (group) — OSS 2.0 resource management system, tower-management part: upgrade (single-source award)announced · 2 Dec 2019 · Reported