Skip to main content
BSS/OSS Academy
← Back to Challenges
Challenge 07Transformation — Capability Mapping & Parity — read this section in the Academy

The Functionality That Disappeared

Intermediate6 min+100 XP
Page 1 of 5

The Situation

Your role

Business Analyst

You are accountable for knowing what the business actually does, including the parts nobody wrote down.

Three product families have migrated, and operations keeps finding things the new platform cannot do.

A B2B managed-services operator is nine months into replacing a fifteen-year-old BSS/OSS estate. Products and customer data were mapped in detail. Capabilities were not.

Since wave one, operations has raised 34 gaps. A bulk contract-renewal routine. A partial-cease that leaves the access circuit live. A credit note that reverses a specific charge type. None appear in any requirement document; all are in daily use.

“We have always done it that way. I did not know it was a feature.”

— Service Delivery team lead
Standard capability against the requirement gapA bar showing that the platform's standard capability covers about 80% of requirements, with the remaining 20% shown as an open gap. B2C requirements are met by the standard portion; B2B requirements fall into the gap.ORDER MANAGEMENT PLATFORM80%STANDARD CAPABILITY20%GAPB2C — met by standardB2B — falls hereThe decision is what goes in the gap — and who is allowed to put it there.

  • Products

    Mapped and migrated

    Ready

  • Customer data

    Mapped and migrated

    Ready

  • Capabilities

    34 gaps found, none scoped

    Blocked

Wave 2 starts in 5 weeks — 60% of revenue