Simulate Lead to Order

This simulation follows one consumer basket, fibre and a mobile line with a handset, from a web enquiry to the product order COM takes over. Press play, or step through it one exchange at a time.

Watch where each answer comes from. CRM asks the four qualification questions (serviceability, eligibility, credit and identity), but network inventory, the catalog, a credit engine and an identity service answer them. At checkout the order passes to COM, and CRM keeps only a view of its status.