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BSS/OSS Academy

Software vendor

ServiceNow

US workflow and IT service management platform vendor, used by operators for service management, assurance workflows and order-to-activate orchestration.

Headquarters
Ownership
Public (listed)2026source ↗
Revenue
USD 13.278bn2025source ↗
Also
software
Customers
EnterpriseTelecom operators
Domains
ITSMAIObservability & AIOpsOSS

Relationships3

Partners

  • 2 Mar 2026

Customers

  • 24 Apr 2025
  • 20 Jun 2024

Initiatives2

  • Active
  • In production

Signals4

  • 18 May 2026
  • 2 Mar 2026
  • 24 Apr 2025
  • 20 Jun 2024

Ecosystem

  • partners with

    • ITSM · T-Systems as "Sovereign Partner Cloud" provider in Germanyactive · 2 Mar 2026 · Documented
      • In production
  • supplies

    • ITSM · AI-powered service management platform, five-year dealactive · 24 Apr 2025 · Reported
      • Active
    • ITSM · service management across all BT Group units; Now Assist TSM pilotactive · 20 Jun 2024 · Reported

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